This Privacy Policy explains how otso88 collects, uses, stores, and protects the personal information of Filipino players on our platform. We believe that transparency about data practices builds trust, and we want every player in the Philippines to feel confident about how their information is handled. This page covers what data we gather, why we need it, who may access it, and the rights you have as a user. If you have questions after reading this policy, the FAQ page is a good starting point for quick answers.
Last updated: 2025. This policy applies to all players accessing otso88 from the Philippines.
When you create an account with otso88, we collect basic registration details including your full name, date of birth, email address, and mobile number. This information is required to verify that you meet the minimum age requirement of 18 years and to maintain a secure, uniquely identifiable account for you on the platform. During the identity verification process — which may be triggered before your first withdrawal or at any point we deem necessary — we may also request a government-issued ID such as a Philippine passport, driver's licence, or SSS/UMID card. We collect this to comply with responsible gaming obligations and to prevent fraud, money laundering, and underage access. All identity documents submitted to otso88 are treated as strictly confidential and are only reviewed by authorised personnel.
In addition to registration data, we automatically collect technical information when you use the platform — including your IP address, device type, operating system, browser version, and session timestamps. This technical data helps us maintain platform security, troubleshoot issues, and understand how Filipino players interact with the platform so we can improve the experience. We also collect transaction records, including deposit amounts, withdrawal requests, payment method identifiers (such as GCash account reference numbers), and bet history. These financial records are retained to comply with applicable legal and regulatory requirements and to resolve any disputes that may arise. We do not collect more data than is necessary for the purposes described in this policy.
The primary purpose for collecting your personal data is to operate your otso88 account and deliver the services you have signed up for — including account management, game access, sports betting, deposits, and withdrawals. Your contact details allow us to send you essential account communications such as deposit confirmations, withdrawal status updates, security alerts, and any changes to our Terms and Conditions or this Privacy Policy. These service communications are not optional, as they are necessary for the proper operation of your account. We will always identify ourselves clearly when we contact you, and we will never ask for your password via email or any other channel.
Where you have given your consent, we may also use your email address or mobile number to send promotional communications about new games, special events, or offers available on the platform. You can withdraw this consent at any time by updating your communication preferences in your account settings or by contacting our support team. We use your technical and behavioural data in aggregate, anonymised form to improve the platform's performance and user experience — this analysis does not involve identifying you as an individual. We also use your data to monitor for suspicious activity, enforce our responsible gaming policies, and meet our legal obligations under applicable Philippine laws and regulations. We will never use your data to make automated decisions that have a significant legal or financial impact on you without human review.
We take the security of your personal data seriously and apply a combination of technical and organisational measures to protect it against unauthorised access, loss, alteration, or disclosure. All data transmitted between your device and the otso88 platform is encrypted using industry-standard TLS (Transport Layer Security) protocols. Account passwords are stored using one-way cryptographic hashing, meaning that even our own staff cannot read your password — only you know it. Access to personal data within our organisation is restricted on a strict need-to-know basis, and all staff with access to player data are trained in data protection responsibilities.
We retain your personal data for as long as your account remains active and for a defined period thereafter as required by law or legitimate business needs — for example, financial records may be retained for up to seven years to comply with applicable Philippine regulations. When data is no longer needed and the retention period has expired, it is securely deleted or anonymised. While we apply rigorous security measures, no online platform can guarantee absolute security against all possible threats, and you also play a role by keeping your login credentials confidential and notifying us immediately if you suspect unauthorised access to your account. We review and update our security practices regularly to keep pace with evolving threats and industry best practices.
As a player on the otso88 platform, you have meaningful rights regarding your personal data. You have the right to access the personal information we hold about you — you can request a copy at any time by contacting our support team through the details provided at the bottom of this page. If any of your information is inaccurate or out of date, you have the right to request a correction, and we will update our records promptly upon verification. You also have the right to request the deletion of your personal data in certain circumstances — for example, if you close your account and there is no longer a legal basis for us to retain it. We will process deletion requests in accordance with our legal obligations, which may mean that some records are retained for a defined period even after account closure.
You have the right to object to the processing of your personal data for direct marketing purposes at any time, and we will stop sending you promotional communications as soon as your preference is updated. Where we process your data based on your consent — such as for marketing communications — you have the right to withdraw that consent at any time without affecting the lawfulness of processing that occurred before the withdrawal. If you have concerns about how your data is handled, we encourage you to contact us first so we can resolve the matter directly. You also have the right to lodge a complaint with the relevant data protection authority in the Philippines if you believe your rights have been violated and we have not adequately addressed your concern.
If you have any questions, concerns, or requests regarding this Privacy Policy or the personal data we hold about you, please contact our support team using the email address listed in the footer of this page. We aim to respond to all data-related enquiries within a reasonable timeframe and will always try to resolve your concerns promptly and fairly. When contacting us about a data request, please include enough information to identify your account — such as your registered email address — so we can locate your records and respond accurately. We will never ask you to provide your full password in any support communication.
otso88 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or platform features. When material changes are made, we will update the "last updated" date at the top of this page and, where appropriate, notify registered players through their account contact details. Your continued use of the platform after any updates are published constitutes acceptance of the revised policy. We encourage you to review this page periodically so you always know how your data is being handled. For a broader overview of your rights and platform rules, please also review our Terms and Conditions and visit our Responsible Gaming page.